Good staff, very professional and helpful. No parking for guests which is a joke. Hi-speed internet which you pay for by the day is not hi-speed and barely internet. I needed to get a new code from the staff TWICE as the logins didn't work and the service got so slow that it logged me out several times an hour. Just go to Starbucks and save your money. Basic room which was clean. Bed was painful to crawl into every night. I liked the breakfast, though my wife thought the continental was lacking.
Please do not stay here...find another hotel ....trust me...food aweful, service, well basically they don't have it or they don't give ...and facilities are absolutely crap. .cemetery or crematorium will have better facilities than this.
Very nice place to stay. Rooms are clean and well kept and the staff are helpful.
The room and overall hotel were described as "clean and well maintained", and cleanliness was descibed as "excellent" throughout. The staff were described as "knowledgable about the hotel and services" "Performed their duties promtly and efficiently" and "Made you want to come back and recommend the hotel". The overall satisfaction card was ticked at 4/5.
We stopped by this buzzing hotel while on tour with our rugby club. The lads were not used to such luxury while on tour. We have already booked for next year. Next time you need to stay in Cheltenham I would say 'Go Express by Holiday Inn'!